This page is maintained by MumCircle to answer common privacy and data questions about the MumCircle app and website.
Privacy Policy for MumCircle
Effective Date: 21 July 2026
Welcome to MumCircle ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how MumCircle collects, uses, stores, shares, and protects your information when you use the MumCircle mobile application, website (mumcircle.org), and related services (collectively, the "Services").
By using MumCircle, you agree to the practices described in this Privacy Policy.
1. About MumCircle
MumCircle is a community platform designed to help mothers build genuine friendships, participate in social activities, discover local events, and connect with other mothers in a safe and supportive environment.
Creating a trusted community is our highest priority. We take privacy and security seriously.
2. Information We Collect
Depending on how you use the app, we may collect the following information.
Account Information
When creating an account, we may collect:
- First Name or preferred display name
- Email address
- Age range
- Gender verification status
- Parenting information (optional), including children's age groups, interests, and location preferences
Identity Verification
To maintain a women-only community, we may use third-party identity verification providers to verify gender, approximate age, and the authenticity of the account. We do not receive or store unnecessary identity documents unless required for verification. Verification providers process your information according to their own privacy policies.
Location Information
With your permission, we may collect approximate location, GPS location, or city/suburb. This allows us to show nearby mums, recommend local events, suggest activities, and improve community matching. You can disable location access at any time through your device settings.
Content You Create
Information you voluntarily share includes posts, comments, messages, event participation, and community discussions. Please remember that content shared with other users may be visible according to your selected privacy settings.
Device Information
We may automatically collect device type, operating system, app version, device identifiers, crash reports, performance logs, language settings, and time zone.
Usage Information
We collect information about how you use MumCircle, including features used, pages viewed, search activity, login history, events joined, user interactions, and community engagement.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify eligibility for the community
- Provide personalised recommendations
- Connect you with nearby mothers
- Improve user safety
- Detect fake or fraudulent accounts
- Send important service notifications
- Improve our services
- Respond to customer support requests
- Analyse platform performance
- Comply with legal obligations
4. AI Features
MumCircle may use artificial intelligence to recommend communities, suggest friends, improve content recommendations, detect inappropriate behaviour, help moderate user-generated content, and identify spam and fake accounts. AI-assisted decisions are reviewed where appropriate to help maintain fairness and safety.
5. Information Sharing
We do not sell your personal information. We may share information only with:
Service Providers
Trusted partners that help us operate the platform, including cloud hosting, analytics, identity verification, customer support, push notifications, and payment processors (if applicable). These providers are contractually required to protect your information.
Legal Requirements
We may disclose information if required by law, court order, or to protect users, prevent fraud, investigate illegal activities, or protect our legal rights.
Business Transfers
If MumCircle is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Children's Privacy
MumCircle is intended for adults. Users must be at least 18 years old (or the legal minimum age in their jurisdiction) to create an account. We do not knowingly collect personal information directly from children.
7. Data Retention
We retain your information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, prevent fraud, and enforce our Terms of Service. When you delete your account, we will delete or anonymise your personal information within a reasonable period unless required by law to retain certain records.
8. Security
We implement industry-standard security measures including encrypted communication (HTTPS/TLS), secure authentication, access controls, regular security monitoring, and data encryption where appropriate. While we strive to protect your information, no online service can guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Withdraw consent
- Object to certain processing
- Request a copy of your data
- Lodge a complaint with your local privacy authority
To exercise these rights, contact us using the details below.
10. International Data Transfers
Your information may be processed or stored in countries other than your own. Where required, we use appropriate safeguards to protect your personal information during international transfers.
11. Third-Party Services
MumCircle may integrate with third-party services such as Google Sign-In, Apple Sign-In, Firebase, Google Analytics for Firebase, push notification providers, identity verification providers, payment providers, and mapping services. These services have their own privacy policies governing how they process your information.
12. Cookies and Similar Technologies
Our website and app may use cookies and similar technologies to remember your preferences, keep you signed in, improve performance, analyse usage, and enhance security. You may manage cookie preferences through your browser settings where applicable.
13. Marketing Communications
We may occasionally send product updates, community news, event announcements, and feature releases. You may opt out of promotional communications at any time while continuing to receive essential service notifications.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When significant changes are made, we will notify users through the app, website, or email where appropriate. The updated policy becomes effective once published.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
If you are located in a jurisdiction with applicable privacy laws (such as Australia, New Zealand, the United Kingdom, or the European Union), you may also contact your local privacy regulator if you believe your rights have been violated.
Google Play Data Safety Compliance
MumCircle may collect the following categories of data: location, device identifiers, app activity, and performance information. This information is collected to operate the app, provide community features, improve safety, personalise user experience, prevent abuse and fraud, and comply with legal obligations. Sensitive information is transmitted securely using encryption in transit. Users may request account deletion through the app or by contacting our support team.